Delivery & Return


All orders are shipped from Kaunas, Lithuania (EU) within 1-3 working days of a purchase, except if specified otherwise in the description of an item, also for Pre-Ordered items, or according to our common agreement for made-to measure garments which take time to design and create. 

!Shipping delays can occur due to ongoing SALES. We ship your orders from Monday to Friday.


Free Worldwide DHL Express Delivery on orders over 200 Euros. We ship your order via reliable and the fastest DHL Express Shipping courier companies. Times of delivery depends on the country (distance) the order is accepted from. Usually it is the fastest delivery method and may take from 1 to 5 working days in Europe, and 3-7 working days in the rest of the world. It is worldwide door-to-door service, insured. Online tracking available on www.dhl.com with a tracking number provided to your email after the order is made.


Free Worldwide Standard Delivery on oders up to 200 Euros. Please note that delivery times may vary between 4-15 business days, depending on your country. While we strive to deliver your parcel promptly, occasionally there may be unforeseen delays beyond our control. Thank you for your understanding.

For orders with a value up to 200 Euros, we provide an additional option for DHL Express delivery service. Customers who require guaranteed on-time delivery can use this service for additional 30 Euros. This delivery upgrade is offered at the checkout. This type of delivery may take from 1 to 5 working days in Europe, and 3-7 working days in the rest of the world.


DPD Economy Express  - this shipping method is available in Lithuania only. It is fast and safe delivery which takes 1-3 working days to reach the customer's doors. Its is free of charge on all orders.


DUTIES & TAXES:

All taxes are included in the price, except the import/customs fees outside the European Union. For EU customers there will not be any additional charges. The amount of applicable duty, tariffs and taxes outside EU will vary based on the product ordered and the specific rates set by the local government of your country - please, contact your local government in order to know the fees. If you have any questions related to duties & taxes, please contact us & we will find the best suitable way for You.

Unfortunately, we have no control over these charges or delays and cannot predict what they may be. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted the amount refunded to you with no exceptions.


 RESTRICTIONS:

DHL Express sanctioned destinations: Russia, Syria, Sudan, North Korea, Cuba, Iran.


If you cannot find information you need, please contact us straightly via WhatsApp +37061927299 or write us an email to info@furbysd.com