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Returns & Refunds

You can return the selected products within 14 (fourteen) calendar days of the receipt/invoice, if the product is not the right size (except the special order*), or if the product is wrong. If you wish to take the product back, send your request by completing our online return form in www.furbysd.com. You must return the product in FurbySD without undue delay and in any case within fourteen (14) calendar days from the date on which you received the garments you ordered. The date can be tracked and indicated on the courier’s website.

In each case of product return, you are obliged to deliver in exactly the same condition as received, intact, in excellent condition, sealed, complete and without any damage. The packaging is that which normally accompanies the products and in excellent condition. We would ask that products are in separate packaging to protect them during transport to us. Together with the returned products can be and all the documents accompanying the product (e.g. Identification Card, invoice, marketing material or any other promotional material, etc.). The garment must be shipped back taking the same method it was received. Customer pays for the shipping.

The return of the money corresponding to the value of products returned, will be completed within 14 (fourteen) calendar days from the day we will take note of your intention to withdraw and we have received the returned products. Delivery costs are not refunded. The return of the money goes back to you account in the same way they were received.

*Special order – garment made to client’s specifications. As special orders are made to our customer specific measurements, they cannot be returned. Measurements of the customer are always reviewed many times and they are accurate. Because this is a special order, the customer must understand and agree that the garment made pursuant to his/her measurements and specifications may not be exchanged or returned. The special order must be paid in full before receiving it.

 

The following items CANNOT be returned:

  • Merchandise that has been worn, damaged, or not in its original condition.
  • Merchandise for which an email requesting authorization for returns was not obtained within 20 days of delivery.
  • All merchandise marked 50% off or greater are designated as FINAL SALE, and cannot be returned.
  • Any garment, modified (i.e. sized, monogrammed, worn etc.) abused or missing tags will not be accepted for refund or exchange.

 

Defective product return

All products sold through FurbySD are covered by solid guarantee that there are no real defects. In case of defective product, please return the product ordered in FurbySD without undue delay and include the invoice. FurbySD will attempt to replace and return the product to you or you can ask for the full refund.

 

Fill in the return form (click here) and send it to [email protected]

 

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